Legal

Privacy Policy

Your privacy is important to us. This policy explains how YourMediaMate collects, uses, and protects your personal information.

Last Updated: January 2026

Introduction

YourMediaMate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are an Australian-based business and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email, phone number)
  • Business name and information
  • Website requirements and preferences
  • Communication preferences

Important: We do not collect or store payment information. All payments are processed securely through Stripe, our trusted third-party payment processor. Your payment details are handled directly by Stripe and are never stored on our servers.

How We Use Your Information

We use the information we collect to:

  • Provide and manage our website design and maintenance services
  • Respond to your inquiries and provide customer support
  • Process payments and transactions (via Stripe)
  • Send service updates and communications
  • Improve our website and services
  • Comply with legal obligations

Marketing Communications

When you reach out to us or become a client, you consent to receiving marketing and promotional communications from us, including updates about new products, services, and special offers.

You may opt out of these communications at any time by replying "STOP" to any marketing message, and we will promptly remove you from our marketing list.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

Data Security

Since we collect minimal personal information (only what you provide through contact forms), our security approach is straightforward and effective:

  • Secure SSL/HTTPS encryption for all website communications
  • Contact form submissions are transmitted securely to our email
  • Payment processing handled entirely by Stripe's secure infrastructure
  • Website hosted on YourMediaMate's secure platform

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Under the Australian Privacy Act, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

YourMediaMate

Australia-Wide

0476 075 131

[email protected]